Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
If you have purchased an item from Anvil Electronics and it is not of acceptable quality or does not match the description, you can return it to us. Upon assessment, Anvil Electronics will offer a full refund, repair or replacement on most items whether purchased online or in store. You must provide us with your Anvil Electronics receipt, Online Tax invoice or proof of purchase via Credit Card or Bank Statements, particularly in relation to national branded products that might have been purchased elsewhere. Any refund will be provided via the same method of payment as the original purchase.
All refund rights under both State and Commonwealth law apply. If you purchased a product in store, please return it along with your proof of purchase to Anvil Electronics.
For products purchased online, you can either return the products to Anvil Electronics in person, or send it back with your proof of purchase to the online store via Australia Post at your own expense.
If you've requested an exchange of a product that you’ve purchased online, we’ll do our best to fulfil your request, however please note that this is subject to stock availability.
Products for return must not have been used or damaged in any way and must be in the original packaging. Manuals, packaging and accessories must accompany all products.
Returns to store
You can return items that you have purchased online to Anvil Electronics for an exchange or refund, but you must present a proof of purchase, ideally your tax invoice. Our store team member will asses the items and determine whether a refund or exchange will be offered in accordance with our Refund Policy. Refunds will be issued in the same form of tender.
Returns via the post
To return an item that you have purchased from Anvil Electronics back to us via the post:
- Download the returns form and fill in the details
- Attach a copy or your proof of purchase
- Put the ‘returns form’ with the items that you are returning into a suitable parcel
- Take the parcel to your local Post Office (postage costs are at your own expense)